Terms and Conditions

About iMak Digital

iMak Digital is a New Zealand-based digital services business providing website development, social media marketing, digital advertising, SEO, branding, graphic design, AI automation, video creation, digital marketing strategy and social media growth services.

Our business contact details are:

• Business name: iMak Digital
• Website: www.imakdigital.co.nz
• Email: team@imakdigital.co.nz
• Phone and WhatsApp: +64 21 090 99699
• Address: 168 Great South Road, Manurewa, Auckland 2102, New Zealand

Acceptance of Terms

These Terms apply to all website visitors, customers, prospective customers and businesses that communicate with or purchase services from iMak Digital.

You must not use our website or services if you do not agree with these Terms. If you are accepting these Terms on behalf of a business, you confirm that you have authority to bind that business.

Our Services

Services offered by iMak Digital may include, but are not limited to:

• WordPress and Shopify website development
• E-commerce store design and development
• Social media page creation and management
• Facebook, Instagram, TikTok, YouTube, LinkedIn and X services
• Meta Ads and Google Ads campaign management
• Search engine optimisation services
• Branding, logo design and graphic design
• AI content, video and automation services
• Digital marketing strategy and consultation
• Social media growth and monetization guidance
• Video editing, reels, shorts and promotional content

The exact scope, deliverables, platform coverage, timeline and price of each service will be confirmed in writing through a quotation, proposal, invoice, email, WhatsApp message or service agreement.

Quotations and Proposals

All quotations and proposals are based on the information available at the time they are prepared. Unless stated otherwise, a quotation may be valid for 14 days.

Additional work that falls outside the approved scope may be charged separately. We will normally notify you before carrying out chargeable additional work.

Website prices displayed on our website are basic or introductory package prices. Final pricing may vary depending on project size, technical requirements, number of platforms, advertising spend, content volume, integrations, revisions and delivery timeframe.

Payments

Payment terms will be stated in your quotation, proposal or invoice. Depending on the service, we may require full payment or a non-refundable deposit before work begins.

• Monthly services may be charged in advance.
• Website and development projects may require staged payments.
• Advertising budgets are separate from our management fees unless clearly stated otherwise.
• Third-party fees, software subscriptions, hosting, themes, plugins, domains and platform costs are not included unless listed in writing.
• Work may be paused if an invoice becomes overdue.

You are responsible for ensuring that all payment and billing details provided to us are accurate.

Deposits and Refunds

Deposits secure project time and allow us to begin planning, research, design or development work. Deposits may be non-refundable once work has started.

Refund requests will be assessed according to the work already completed, expenses incurred, approved deliverables and the circumstances of the cancellation.

Refunds will not normally be provided for:

• Completed or approved work
• Work already delivered or published
• Advertising spend paid directly to a platform
• Third-party software, domain, hosting or subscription fees
• Change of mind after work has started
• Delays caused by missing client information, access or approvals

Client Responsibilities

To help us deliver your project correctly and on time, you agree to:

• Provide accurate business details, content, branding and instructions
• Supply website, hosting, domain and social media access where required
• Respond to questions and approval requests within a reasonable period
• Review work carefully before approving or publishing it
• Confirm that you have permission to use all supplied images, logos, videos, music and content
• Comply with the policies of Meta, Google, TikTok, YouTube, LinkedIn and other third-party platforms
• Ensure that your products, services, claims and advertising are lawful and accurate

Project timelines may be extended when required information, content, payment, access or approval is delayed.

Approvals and Revisions

You are responsible for reviewing all designs, text, websites, advertisements, videos and other deliverables before final approval.

The number of revisions included in a service may be stated in the relevant package or proposal. Additional revisions, new concepts or changes to previously approved work may incur additional charges.

Approval by email, WhatsApp, text message or another written communication will be treated as formal approval.

Website Development

Website development services are provided according to the approved project scope. Unless specifically included, website packages may not include:

• Domain registration
• Website hosting
• Premium themes or plugins
• Paid images, fonts or stock media
• Advanced custom coding
• Ongoing maintenance
• Unlimited product uploads
• Legal, accounting or compliance advice

You must review and test the website before launch. After final approval or launch, additional work may be treated as maintenance or a new service request.

We are not responsible for outages, security breaches, plugin conflicts, platform changes or technical issues caused by third-party hosting providers, software, plugins or services outside our control.

Social Media Services

Social media services may include account setup, page creation, content planning, graphics, captions, posting, reels, community management, profile optimisation and growth strategy.

You remain the owner and ultimate administrator of your social media accounts. You must maintain secure login details and provide appropriate access through official platform tools wherever possible.

We do not guarantee a specific number of followers, views, likes, comments, enquiries or sales. Social media performance may be affected by platform algorithms, audience behaviour, content quality, competition, budget and market conditions.

Advertising Services

Meta Ads, Google Ads and other advertising services involve third-party platforms. Advertising performance can vary and no specific result, lead volume, cost per lead, return on advertising spend or sales outcome is guaranteed.

You are responsible for:

• Advertising platform charges and campaign budgets
• The accuracy and legality of advertised products or services
• Providing suitable landing pages, offers and customer service
• Complying with advertising platform policies
• Approving campaign content, targeting and budgets

A platform may reject, limit, suspend or disable an advertisement or account at its discretion. iMak Digital is not responsible for decisions made by third-party advertising platforms.

SEO Services

SEO services are intended to improve website quality, visibility and search engine performance. However, search engine rankings are controlled by third parties and can change without notice.

We do not guarantee a number-one ranking, a specific search position, traffic level, enquiry volume or revenue result. SEO results may take time and depend on competition, website history, content quality, technical condition and search engine updates.

Growth and Monetization Services

Social media growth and monetization services may include account setup, optimisation, content strategy, watch-time guidance, audience development, channel branding and monetization preparation.

Eligibility and approval for monetization are decided entirely by the relevant platform. iMak Digital cannot guarantee approval, continued eligibility, income levels or account acceptance.

We do not support fake engagement, unlawful activity, misleading practices, bot traffic or actions that intentionally violate a platform's terms.

Artificial Intelligence Content

Some services may involve artificial intelligence tools for writing, graphic design, video creation, automation, research or content production.

AI-generated content may require human review and may contain errors, inconsistencies or limitations. You are responsible for checking factual claims, names, prices, contact details, legal claims and other important information before publication.

AI-generated images, voices or videos must not be used in a misleading, unlawful or harmful manner.

Intellectual Property

You retain ownership of original content, logos, images and materials that you supply to us.

Once all agreed fees have been paid, you will generally receive the right to use the final approved deliverables created specifically for your project, subject to any third-party licence restrictions.

Drafts, unused concepts, working files, internal processes, templates, code libraries and pre-existing materials remain the property of iMak Digital unless otherwise agreed in writing.

We may display completed work in our portfolio, website or promotional materials unless you ask us in writing not to do so.

Third-Party Services

Our services may involve third-party providers such as WordPress, Shopify, Elementor, hosting companies, payment gateways, Meta, Google, TikTok, YouTube, LinkedIn, Canva and artificial intelligence platforms.

Your use of those services may also be subject to their own terms, privacy policies, fees and technical limitations.

We are not responsible for third-party downtime, policy changes, price increases, account suspensions, data loss or service interruptions outside our reasonable control.

Confidentiality

We will take reasonable steps to protect confidential business information that you provide to us. You must also keep confidential any non-public pricing, processes, access credentials or business information that we provide to you.

Confidentiality obligations do not apply to information that is publicly available, lawfully received from another source or required to be disclosed by law.

Limitation of Liability

To the maximum extent permitted by law, iMak Digital will not be responsible for indirect, incidental, special or consequential loss, including lost profits, lost revenue, loss of data, loss of business opportunity or reputational damage.

Our total liability relating to a specific service will generally be limited to the amount paid to us for that service, except where a different limit is required by law.

We are not responsible for losses caused by inaccurate client instructions, unauthorised account access, third-party platforms, market conditions, algorithm changes or events outside our reasonable control.

Suspension or Termination

Either party may end an ongoing service by providing the notice stated in the relevant proposal or agreement.

We may suspend or terminate services immediately if:

• Payments are overdue
• The client requests unlawful or misleading work
• The client abuses or threatens our staff or contractors
• Required information or access is repeatedly withheld
• Continuing the service may breach a law or platform policy

The client remains responsible for fees relating to work completed and costs incurred before termination.

Website Use

You may use our website for lawful purposes only. You must not:

• Attempt to gain unauthorised access to our systems
• Upload malicious software or harmful code
• Copy or republish website content without permission
• Use our website for fraudulent or unlawful activity
• Interfere with the website's security or operation

Privacy

We may collect and use personal information in accordance with our Privacy Policy. By contacting us or using our services, you agree that we may use your information to respond to enquiries, manage projects, issue invoices and deliver services.

Please review our Privacy Policy for more information.

Force Majeure

We will not be responsible for delays or failure caused by events outside our reasonable control, including natural disasters, internet outages, cyber incidents, government restrictions, platform outages, illness, war, civil disruption or major technical failures.

Changes to These Terms

We may update these Terms from time to time. The latest version will be published on this page with the updated date.

Continued use of our website or services after an update means that you accept the revised Terms.

Governing Law

These Terms are governed by the laws of New Zealand. Any dispute will be handled under the jurisdiction of the courts and dispute-resolution processes available in New Zealand, unless otherwise required by applicable law.