Privacy Policy

About iMak Digital

iMak Digital is a New Zealand-based digital services business offering website development, social media marketing, search engine optimisation, online advertising, branding, graphic design, artificial intelligence automation, video creation and digital marketing strategy services.

Our contact details are:

• Business name: iMak Digital
• Website: www.imakdigital.co.nz
• Email: team@imakdigital.co.nz
• Phone and WhatsApp: +64 21 090 99699
• Address: 168 Great South Road, Manurewa, Auckland 2102, New Zealand

Scope of This Policy

This policy applies to personal information collected through our website, contact forms, email, telephone, WhatsApp, social media pages, proposals, quotations, invoices and client service relationships.

It also applies when you communicate with us through platforms such as Facebook, Instagram, TikTok, YouTube, LinkedIn, Google or other third-party services.

Information We May Collect

The type of information we collect depends on how you interact with us. It may include:

• Your full name
• Business or organisation name
• Email address
• Telephone or WhatsApp number
• Postal or business address
• Website address and social media profile links
• Information included in enquiry forms or messages
• Project requirements, instructions and business goals
• Quotation, invoice and payment-related information
• Advertising account, website or social media access details
• Technical information such as IP address, browser type and device type
• Website usage, page visits, referral source and interaction data
• Any other information you voluntarily provide to us

We do not intentionally request sensitive personal information unless it is reasonably necessary to provide a requested service.

How We Collect Information

We may collect personal information directly from you when you:

• Submit a form on our website
• Contact us by email, telephone or WhatsApp
• Request a quotation or consultation
• Purchase or use one of our services
• Interact with our social media pages or advertisements
• Provide account access, content or project instructions
• Subscribe to updates or marketing communications
• Respond to surveys or provide feedback

We may also collect limited technical and analytical information automatically through cookies, website analytics and similar technologies.

Why We Collect Personal Information

We collect and use personal information for purposes connected with operating our business and delivering our services, including:

• Responding to enquiries and consultation requests
• Preparing quotations, proposals and invoices
• Communicating about projects and services
• Creating and managing websites, advertisements and social media content
• Providing customer support
• Managing payments and business records
• Improving our website, services and customer experience
• Analysing website traffic and marketing performance
• Protecting our systems from fraud, misuse and security threats
• Complying with legal and regulatory requirements
• Sending service updates or marketing messages where permitted

We will generally use personal information only for the purpose for which it was collected, or for a directly related purpose that you would reasonably expect.

Website Enquiries and Contact Forms

When you submit a website form, we may collect the information entered into the form, including your name, email address, phone number, business information and message.

We use this information to respond to your enquiry, understand your needs and provide relevant information about our services.

Submitting an enquiry does not automatically create a client relationship or require you to purchase a service.

WhatsApp, Email and Social Media Communications

When you contact us through WhatsApp, email or a social media platform, your information may also be processed by the provider of that communication service.

Messages may be retained for customer service, project management, record-keeping, dispute resolution and legal compliance purposes.

Please avoid sending passwords, banking details or highly confidential information through unsecured messages unless specifically requested and an appropriate secure method is available.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand visitor behaviour and measure marketing performance.

Cookies may include:

• Essential cookies: Required for website functionality and security
• Analytics cookies: Used to understand website traffic and visitor activity
• Preference cookies: Used to remember certain settings
• Advertising cookies: Used to measure campaigns and provide relevant advertising

You can control or disable cookies through your browser settings. Disabling some cookies may affect the performance or functionality of the website.

Analytics and Website Tracking

We may use analytics tools such as Google Analytics or similar services to understand how visitors use our website.

These tools may collect information such as:

• Pages viewed
• Approximate location
• Browser and device information
• Time spent on the website
• Referral website or advertising source
• Clicks and website interactions

This information helps us improve our website, content, advertising and overall user experience.

Advertising and Remarketing

We may use advertising services provided by Meta, Google, TikTok, LinkedIn or other platforms.

These services may use cookies, pixels or similar technologies to measure advertisement performance, understand user activity and show relevant advertisements.

The information collected by those platforms is subject to their own privacy policies and account settings.

You may be able to manage personalised advertising through your Google, Facebook, Instagram or other platform privacy settings.

Client Accounts and Access Information

Some services require access to websites, hosting accounts, domain providers, social media pages, advertising accounts or analytics platforms.

Where possible, clients should provide access through official administrator, partner or user-permission tools rather than sharing primary passwords.

We use account access only for authorised project purposes and take reasonable steps to protect access information from unauthorised use.

Payment Information

We may collect information required to issue quotations, invoices and payment records.

Payments may be processed through banks, payment gateways or other third-party providers. We do not normally store complete credit or debit card details on our own website or systems.

Payment providers process information according to their own terms and privacy policies.

Artificial Intelligence Services

Some services may involve artificial intelligence tools for writing, research, design, automation, image generation, video creation or content editing.

Information provided for AI-assisted work may be processed through third-party technology platforms where reasonably necessary to deliver the requested service.

We aim to avoid entering unnecessary confidential or sensitive personal information into AI systems. Clients should inform us before providing information that requires special handling.

How We Share Personal Information

We do not sell personal information. We may share limited information only where reasonably required for business or service purposes, including with:

• Employees, contractors or service providers working on an authorised project
• Website hosting and domain providers
• Cloud storage, email and communication providers
• Payment processors and accounting providers
• Analytics and advertising platforms
• Website, design, video and artificial intelligence tools
• Professional advisers such as accountants, insurers or lawyers
• Government or regulatory authorities where legally required

We take reasonable steps to ensure that service providers handle information appropriately and only for authorised purposes.

Disclosure Outside New Zealand

Some technology providers, cloud services, advertising platforms and software tools may store or process information outside New Zealand.

Where personal information is disclosed to an overseas organisation, we will take reasonable steps to ensure the disclosure is consistent with applicable New Zealand privacy requirements.

However, overseas providers may also be subject to the laws of the country in which they operate.

Storage and Security

We take reasonable technical and organisational steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

Security measures may include:

• Password-protected accounts
• Two-factor authentication where available
• Restricted access to client information
• Secure website connections
• Software and system updates
• Backup and recovery processes
• Use of reputable hosting and cloud providers

No internet transmission or digital storage system is completely secure. We cannot guarantee absolute security, but we will take reasonable precautions appropriate to the circumstances.

Privacy Breaches

A privacy breach may involve unauthorised access, loss, disclosure, alteration or destruction of personal information.

If we become aware of a breach that may cause serious harm, we will assess the situation and take appropriate steps, which may include notifying affected individuals and the New Zealand Office of the Privacy Commissioner where required.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining business records, resolving disputes and meeting legal obligations.

Retention periods may vary depending on the type of information and service. When information is no longer reasonably required, we may securely delete, anonymise or archive it.

Accessing Your Personal Information

You may request access to personal information that we hold about you.

To make an access request, contact us using the details at the bottom of this page. We may need to confirm your identity before releasing information.

In some circumstances, the law may permit or require us to withhold certain information. Where appropriate, we will explain the reason for doing so.

Correcting Your Information

You may ask us to correct personal information that you believe is inaccurate, incomplete or out of date.

We may update the information or attach a statement recording the correction requested, as appropriate under applicable law.

Marketing Communications

We may send relevant marketing or service information where you have requested it, consented to receive it or where permitted by law.

You can unsubscribe from marketing emails by using an unsubscribe link where available or by contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending necessary project, account, invoice or service-related messages.

Links to Other Websites

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, security or content of external websites. You should review the privacy policy of each third-party service before providing personal information.

Children's Privacy

Our services are primarily intended for businesses, organisations, entrepreneurs and adult content creators.

We do not knowingly collect personal information directly from children without appropriate parental or guardian involvement where required.

A parent or guardian who believes a child has provided personal information to us may contact us to request review or removal.

Business Transfers

If iMak Digital is restructured, sold, merged or transferred, personal information may form part of the transferred business records.

Any receiving organisation would be expected to handle the information consistently with applicable privacy obligations.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can investigate and attempt to resolve the issue.

Please provide enough information to help us understand the concern, including your name, contact details and a description of the issue.

You may also have the right to make a complaint to the New Zealand Office of the Privacy Commissioner.

Changes to This Privacy Policy

We may update this Privacy Policy when our services, website, technology providers or legal obligations change.

The latest version will be published on this page together with the date of the most recent update.

We encourage you to review this policy periodically.

Your Consent

By using our website, submitting an enquiry or providing personal information to us, you acknowledge that your information may be handled as described in this Privacy Policy.

Where consent is legally required for a particular activity, we will seek that consent separately.